West University Elementary School

Frequently asked Questions - General

Table of Contents

1. How do I set up my address book in Microsoft Outlook so I can send an email to everyone at West U?
2. How do I delete a name from my personal address book?
3. How do I add an item to the program folder in AT EASE?
4. How do I import bookmarks that I have saved as a file and e-mailed to myself?
5. I have printed a document but nothing comes out of the printer. What should I do?
6. I can't print my Star Reading Report (or other Adobe Acrobat file) from my laptop or PC?
7. How do I print to a network printer?

How do I delete a name from my personal address book?

Go into personal address and use the x mark for delete. W

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How do I add an item to the program folder in AT EASE?

Go to Finder. Open the At Ease Set Up Folder. Click on the At Ease Setup Icon. Click on OK. Enter password. Click on the folder you want to open such as Student. Click on Open. Click on Next. Click Find Items. Type in the beginning name of the program you want to add such as Claris. Click on Find items. Highlight the program icon in the left window and select add. select ok. Select next select next again. Select done. Quit At Ease Set up. Click on Go to At Ease under the file menu. The program icon should be in the folder you added it to next time you open it.

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How do I import bookmarks that I have saved as a file and e-mailed to myself?

First save your file attachment by highlighting it and using File save.  Save the file on your desktop so it will be easy to find.  Open Netscape.  Go to Bookmarks.  Select Edit Bookmarks. Highlight the folder in bookmarks where you want to import them or choose the root folder.  Go to Import in the File menu.   Locate the file on your desktop in the open file dialogue box.  Click okay.You should now see your bookmarks in Netscape.  You can organize them in folders in this window or close it if you are finished.  You can now use your new bookmarks.

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I have printed a document but nothing comes out of the printer. What should I do?

1. Check the printer and make sure it is turned on and has paper and ink. Check the printer to see if the green “ready light is on”
2. Turn the printer off. Wait a minute and turn it back on.
3. Go to your print monitor on your computer by clicking on the icon in the upper right corner of your computer screen and selecting print monitor. If you do not see print monitor save your file. Quit the program and go to the desktop. Do this by quitting At Ease and selecting Desktop, Finder or Administrator from the main At Ease menu. The password is mustang.
4. If you have a printer icon on your desktop double click on that. When the print monitor opens see if your file is waiting to be printed. If you have several copies of the same document waiting to be printed, select the extras one at a time and click the trash can to delete them.
5. Click on the “Printing” Menu and make sure “Start the Print Que” is checked.
6. If there is nothing waiting to be printed in the print monitor, check your printer settings by going to Chooser and check to see if you have the correct printer selected.
7. For Network printers, select laserwriter8 in the left box and the correct printer in the right box.
8. For a printer connected directly to your computer select the appropriate printer in the left box in Chooser (Stylewriter, Epson SC800, ImageWriter) and the correct printer port in the right box. You can use either the telephone port or the printer port, usually you are connected via the printer port but you can look at the back of your computer to be sure (printer port has a tiny picture of a printer and telephone or modem port has a tiny picture of a telephone.)
9. If you are sharing a printer between two or more computers and have a manual switch make sure the correct printer is selected.
10. If none of this works send an e-mail to Mike Connolly.

1. Go to your print monitor -Go  to Start  >Printers and Faxes and double  click on your printer.  
2. If there are files listed  waiting to print. Click on the documents menu and choose resume or  restart.  
3. If it is something you no  longer want highlight it and choose cancel from the documents menu.  
4. 
   To print to a network printer the  instructions are below:
   
    For a  PC:
   Go  to Start  >Printers and Faxes  
5. Add  a Printer  
6. Next  
7. add  a Printer on Network  
8. Connect to this printer (or browse for a printer)  
9. type in \\westu-bdc\ <file://\\westu-bdc\> select from list ( mainOfc ) then click next  
10. check yes to making this printer your  default printer if you want to print mostly to that printer. (You can still  manually choose another printer when need when you go to file  print.)  
11. Then click  finish

For a Mac

When printing from Adobe Acrobat (many online forms create Adobe Acrobat files) When the report is ready, the report will appear in Adobe Acrobat Reader (or the Macintosh Preview program), either within your browser window or in a separate window.You can save the report or print it by clicking one of the Acrobat Reader buttons. If you are using the Macintosh Preview program, you can print the report by clicking the File menu and choosing Print. Unless you are using Safari on an Apple computer the report will not print by choosing print from the File Menu in Internet Explorer.
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M.Connolly
Copyright © [West University Elementary School]. All rights reserved.
Revised: September 19, 2005.